Frequently Asked Questions

Patients may enroll any time after August 31, 2026. Because we intentionally maintain

smaller patient panel sizes to preserve personalized care and access, future waitlists may

develop.

Traditional insurance billing (or transparent cash-pay pricing) combined with an annual

membership that unlocks enhanced access, longer visits, and care-coordination benefits.

Monday through Friday: 8:00 AM–5:00 PM. Saturday: 8:00 AM–1:00 PM. Saturday

appointments are reserved primarily for sick visits, well-child visits, pediatric

appointments, sports physicals, and minor urgent concerns. After-hours’ on-call support is

available.

Absolutely. Our goal is to help patients avoid unnecessary urgent care visits whenever appropriate and

access to your provider on weekends by phone when possible and even urgent telehealth

calls. Same day appointments will be scheduled to the best of our abilities as we

understand urgent needs can arise at any time.

Yes. Sunapee Harbor Health will offer telehealth visits when clinically appropriate and not until

after you are established as a patient with an in-office visit. You are REQUIRED to be in the

State of NH for Telehealth services as we are licensed providers in New Hampshire. We will

also offer Telehealth options when appropriate after hours and on weekends to have

members avoid urgent care visits when appropriate.

Phone call or portal, and we are happy to send to your pharmacy of choice.

No. Patients are welcome whether they have insurance or not. We will post a transparent

pricing page for office visits and additional testing such as urinalysis, strep tests, swabs, etc.

(price lists currently being built).

Sunapee Harbor Health is focused on preventative and primary care and although we will

suture, perform small office surgical procedures, run rapid tests, we are not going to be

offering hospital-based services. We have a great relationship with local hospitals and

independent specialists and will refer you to where you choose without hassle.

Yes. Athena is our medical records software and has full bi-directional communications with

Epic (numerous local hospitals use this system) as well as Quest Labs and Lab Corp.

No. Medicare patients are exempt from membership fees but are strongly encouraged to

participate in Advanced Primary Care Management (APCM).

No. 

Advanced Primary Care Management is a Medicare-supported program that enhances

communication, care coordination, chronic disease management, and ongoing support. This

can mean as frequently as a monthly chart review regarding your health care plan by our

team and reach out when appropriate when we find care deficits or new treatment options

that may benefit the patient. Please see APCM page (page will be updated frequently).

Yes. There needs to be an appropriate reason such as frailty, increased fall risk, danger to

patients because of leaving the home, bed bound status, or other needs that will be

considered on a case-by-case basis. Home visits are something Ben Holobowicz PA has been

doing for decades and plans on continuing, however home visits may be limited by

scheduling so should never stop someone from seeking emergency medical care. Palliative

care and hospice services are also offered.

You and your spouse or domestic partner plus unlimited dependent children 22 and

younger.

Absolutely. We welcome patients of all ages--from newborns through adulthood. We are particularly

excited to welcome back Aram Kalpakgian PA to the building he began his career!

Furthermore, Aram is practicing primary care for all ages, not just his large following of

pediatric patients. All four medical providers see pediatric patients.

Yes. With many years of experience, this is a service we do offer.

Yes, we do. However we are extremely fortunate to have some amazing women’s health

practitioners in the local area and will place referrals to the gynecologist of your because

finding that exact provider that you are comfortable with and stay with them is very

important to your health.

While we will manage chronic, well documented pain, we are not a substance use disorder

clinic, we do not have Licensed Alcohol and Drug Abuse Counselors on staff, nor are we

affiliated with a clinic. If you have substance issues, you will need to contact appropriate

specialty clinics with extensive wrap around services to receive the most appropriate care

possible. Patients who are stable on long-term Suboxone and have therapists for the

necessary support will be considered on a case-by-case basis.

Yes. Membership may be canceled at any time; however, membership fees are non-refundable.

If you chose not to renew your membership, we would honor the patient-provider

relationship until the anniversary date, provided you remain a resident of NH and no

mutual agreement to transfer care elsewhere.

We respectfully request that you arrive 20 minutes before your appointment, especially on

your first visit or when you have new insurance as we have requested updates for your

chart. Arriving late creates a chain event that often affects all the patients after you for the

remainder of the day. We will do our absolute best to make sure we are on time for you so

please do the same for us.

If you arrive 10 minutes after the start of the appointment, we will kindly ask you to

reschedule. We will call or send you an email after your first No-Show as we know life is

unpredictable and you may need to be seen urgently. After, but the second No-Show, a

pattern is being formed, and we may have to ask you to find another health care facility. We

understand true reasons that cannot be planned for and will make exceptions when

appropriate.

To provide better appointment availability, more time during visits, improved

communication, enhanced care coordination, and stronger relationships.

One of the missions of Sunapee Harbor Health is to focus on preventative care, which means

longer visits for education, encouragement, and feedback. In today's fast paced medical

system, we want to be able to spend more time with our patients, availability for neededurgent follow up visits AND have rapid access for acute care needs. Limiting our panel size

allows us to provide this great service to our community.